Guest Ground Rules

Welcome to Basera Stays ("Basera", "we", "us"). Basera is a marketplace platform that connects guests with independent property owners ("Hosts"). Basera does not own, manage, or operate any property listed on the platform.

By using Basera and making a booking, you agree to the following ground rules.

1. Role of Basera

• Basera is a technology platform and payment facilitator.
• Accommodation services are provided solely by the Host.
• The stay agreement exists directly between the Guest and the Host.

Basera is not a party to the accommodation contract and does not guarantee the quality, suitability, or outcome of any stay.

2. Booking & Enquiry Process

• Guests submit booking enquiries through the platform.
• Hosts may accept, decline, or propose alternate dates.
• A booking is confirmed only after:
  • Host acceptance, and
  • Payment of the required advance.

Basera does not guarantee that an enquiry will be accepted.

3. Payments & Platform Rules

Mandatory Online Payments

• All booking payments must be made online through the Basera platform.
• Booking payments include:
  • Accommodation charges
  • Additional guests or service charges

Payment Structure

• 50% payment is required to reserve the booking
• Remaining 50% must be paid before or during check-in

Failure to complete full payment may result in denial of entry by the Host.

Basera does not intervene in entry decisions.

4. Digital Stay Pass

• Basera issues a Digital Stay Pass for booking verification.
• The pass reflects payment status:
  • 🟡 Yellow: Advance paid, balance pending
  • 🟢 Green: Fully paid
• The Digital Stay Pass:
  • Confirms booking validity
  • Does not guarantee entry unless full payment is completed

Final entry decisions remain with the Host.

5. Guest Count & Additional Guests

• Guests are permitted to stay only within the guest count confirmed in the booking.
• Bringing additional guests beyond the confirmed number without prior disclosure or payment is not permitted.

If additional guests arrive:

• The Host may:
  • Deny entry to the additional guests, or
  • Allow them upon charging an additional amount, which may be higher than platform-listed rates.

6. Add-On Services

In-App Add-Ons

• Optional services (meals, decor, extra guests, etc.) listed on the property page may be selected during booking.
• If selected, such services are billed online as part of the booking amount.

On-Ground Services

• Any services requested or offered at the property that were listed but not selected through the platform may be charged offline by the Host.

Basera:

• Is not a party to such transactions
• Does not guarantee service quality
• Does not handle disputes or refunds related to such services

7. Security Deposits

• Some Hosts may require a security deposit, which may be collected offline.
• Security deposit terms must be disclosed on the listing page.

Basera:

• Does not collect or hold security deposits
• Does not mediate disputes related to security deposits

8. Conduct During Stay

Guests must:

• Follow the Host's house rules
• Respect the property, caretakers, neighbors, and local laws
• Avoid illegal, unsafe, or disruptive behavior

Guests are responsible for any damage caused during their stay.

9. Issues & Dispute Resolution

• Guests must first attempt to resolve issues directly with the Host.
• If an issue escalates:
  • Basera may assist as a neutral communication intermediary
  • Basera does not decide fault or impose outcomes

Basera is not liable for dispute resolutions or outcomes.

11. Cancellations & Refunds

• Cancellation and refund terms are defined by the Host.
• Refund eligibility and amounts are determined solely by the Host.

Basera:

• Does not guarantee refunds
• Does not override host decisions
• Is not financially liable for refunds

Basera may process refunds only upon host approval, acting as a technical facilitator.

12. No Guarantee of Stay or Experience

Basera does not guarantee:

• Entry to a property if full amount isn't paid
• Quality of stay
• Availability of services

All stays are subject to host rules, payment completion, and on-ground conditions.

13. Limitation of Liability

To the maximum extent permitted by law, Basera is not liable for:

• Host actions or omissions
• Property condition
• Additional charges at the property
• Security deposits
• Offline transactions
• Loss, theft, injury, or damages

Any liability, if established, is limited to the platform commission earned or ₹5,000, whichever is lower.

14. Acceptance

By proceeding with a booking, you acknowledge that:

• You have read and understood these Guest Ground Rules
• Basera is a marketplace and payment facilitator only
• Hosts control stay terms, entry, cancellations, and refunds

Contact

For questions or support, contact us at:

📧 support@baserastays.com